Key Features
Featured List
All progressive organizations are moving to IP-PBXs for the obvious benefits of flexibility, productivity, integration and cost. While migrating to IP Telephony, it is extremely important to remember two important requirements – Mobility and Connectivity. An IP-PBX without these two functions is like a new-generation car without wheels and navigation.

Presenting Matrix ETERNITY – The IP-PBX with Seamless Mobility and Universal Connectivity.

Matrix ETERNITY provides true mobility to its users by allowing them to use their mobile phones as PBX extensions. Not only users can make and receive calls, they can also use most of the PBX functions like Transfer, Forward, Voice Mail, Directory and Conference using their mobile phones from within and outside office. This seamless mobility means complete freedom from being tied to your desk for internal or external communication.

Further, any IP-PBX worth its name should interface with all-pervasive legacy and new-generation wireless telecom networks like POTS, ISDN, T1/E1, GSM, 3G and VoIP. The ETERNITY IP-PBX offers Universal Connectivity with all these networks combining best of both the worlds. Thus, ETERNITY facilitates smooth and natural migration to the new-age IP infrastructure.

ETERNITY is a family of IP-PBX solutions. Originally designed for enterprise applications, ETERNITY family now includes members suitable for SME and SMB segments. In terms of number of users, the ETERNITY has solution for organizations with starting from 8 to 512 users.

ETERNITY offers a wide range of flexible call routing functions and convenient features. This flexibility transforms it into a versatile IP Telephony platform. The ETERNITY can be used as a regular office IP-PBX, Hospitality PBX, Group PBX, Universal Gateway, Call Center Switch, PLCC Switch, etc.

ETERNITY ME is the eldest and the biggest in the family and is targeted at enterprises. It comes in two configurations – 10 Universal Slots and 16 Universal Slots. In addition to all standard functions, ME supports hot-swapping of cards and redundancy of CPU and Power Supply to meet mission critical applications.

ETENRITY GE is for SME customers having up to 240 users. It is offered in three configurations – 3, 6 and 12 Universal Slots. All the cards including CPU and Power Supply are interchangeable.

ETENRITY PE is the youngest and the smallest member of the family designed for Small and Medium Businesses (SMB) customers having up to 48 users. It is offered in two configurations – 3 Universal Slots and 6 Universal Slots. Considering the special needs of organizations in this segment, Door-Phone Card is offered in ETERNITY PE. A cost-effective version of ETERNITY PE with 3 slots is offered where ISDN and few other functions are not required.

All the members of the ETERNITY family offer identical functions and features. They provide all the telecom network interfaces for Universal Connectivity. Same user terminals like digital phones, operator consoles, soft-phones and ISDN phones can be used with any ETERNITY IP-PBX. In fact, they all run the same software making ETERNITY the easiest system to expand.

Matrix ETERNITY allows an organization to start with its current configuration needs and expand the system capability in future by adding more cards to its universal slots. The ETERNITY is designed to support cards with homogeneous and hybrid (mix) ports to maximize port utilization.

Most of IP-PBXs in the market support only few standard interfaces like FXS, FXO and ISDN. These products do not support in-skin interfaces for GSM or 3G. Matrix ETERNITY is one of the very few IP-PBXs offering in-skin GSM and 3G cards. In addition, ETERNITY also supports T1/E1/PRI and E&M making it capable of interfacing with virtually any network on the planet. Thus, ETERNITY is an “open” and truly “integrated” IP-PBX.

Key features like Multi-Party Conference, Auto-Attendant, Digital Input Port, Digital Output Port, Analog Input Port, Analog Output Port, Remote Programming, and SMDR (CDR) with a large buffer capacity etc. are built into the system. These features normally warrant additional investments in most of the other competitive brands.
Key Features


Integrated Hybrid PBX (IP and Traditional PBX)
Unlike other IP-PBX, Matrix ETERNTIY IP-PBX offers connectivity to all legacy and new-generation telecom networks like POTS, ISDN, T1/E1, GSM, 3G and VoIP. This makes ETERNITY a truly ‘Universal Communication Platform’ and offers flexibility to users to avail specific advantage offered by each of these network.

Dynamic DNS (DDNS)
Matrix ETERNITY VoIP SERV+TRK card supports Dynamic DNS client which automates the discovery and registration of IP addresses on the public network. The remote administrator and the IP clients can always connect to the ETERNITY using Domain Name associated with the dynamic IP, preventing reconfiguring of systems each time a network infrastructure changes.

Number of Users
Matrix ETERNITY IP-PBX can register as many as 999 IP users to VoIP SERV+TRK card. ETERNITY offers complete resiliency while registering IP users with the VoIP SERV+TRK card. The IP user can be registered to the VoIP SERV+TRK card or shared between the multiple VoIP SERV+TRK card, installed on the same ETERNITY platform. It employs licensed architecture as per number of user registrations.

Number of VoIP Calls
Matrix ETERNITY PE VoIP SERV+TRK card supports 4, ETERNITY GE supports 16 and ETERNITY ME VoIP SERV+TRK card supports 32 calls at a time. With Universal Slot Architecture, the VoIP SERV+TRK card can be scaled in equivalence to the maximum number of slots available with ETERNTIY IP-PBX variants. With ETERNITY ME16S as many as 999 VoIP calls can be possible.

Features Transparency
Various system features similar offered to DKP and SLT user can be used by IP user registered to ETERNITY IP-PBX. Features such as Voice Mail, Call Transfer, Call Toggle, Directory Dialing, Call Forward, Call Hold, Do-Not-Disturb, DND override, Call Pickup, Auto Call Back, Barge-in, Raid etc. are available to IP user.

NAT and STUN Support
NAT allows multiple devices in a LAN to share a single public IP address and automatically creates a firewall between the internal network and the Internet. The STUN client allows an IP terminal located behind a Network Address Translator (NAT) to obtain the mapped (public) IP address (NAT address) and port number that the NAT has allocated for connections to a remote host. SIP clients can thereby easily register to the IP SERV hidden behind the NAT router and corporate Firewalls. The STUN support is critical to establish a VoIP call between SIP clients located behind different type of NATs.

Registrar server
When a SIP user comes online, they get registered to the embedded registrar server of the VoIP SERV+TRK card. The registrar authenticates a user and maintains mapping of their current and active IP addresses mapped to a user’s SIP URL.

VoIP Silence Disconnect Timer
It defines the time limit after which calls are disconnected, if no voice packets are received from the SIP clients on the IP Network leads to better bandwidth resources utilization.

Seamless Mobility

GSM/3G Connectivity
Matrix ETERNITY IP-PBX supports Mobile connectivity through an optional card and each card offers 2, 4 or 8 SIMs (ports) with dedicated SIM on each port. The use of particular frequency band is software selectable. The default band is 900+1800 MHz. Important features like Call Back on Mobile Port, Automatic Number Translation, Network Selection and Call Budget are built-in to the system.

3G Network Support
Matrix ETERNITY IP-PBX GSM 3G Card offers accessibility of 3G networks for Voice communication. It supports Quad-Band for 2G Network and Tri-Band for WCDMA Network. It supports fallback compatibility and hence offers flexibility to access any available network. Users are always assured for connectivity using the alternate network in case of preferred (3G) network signal is weak or unavailable. With 3G power, an organization can experience the Noise-free, Stanch and Crystal Clear Voice Quality, Enhanced Security and Utmost Coverage.

Mobile Phones as Extensions
Matrix ETERNITY IP-PBX provides true mobility to its users by allowing them to use their mobile phones as PBX extensions. Not only users can make and receive calls, they can also use most of the PBX functions like Transfer, Forward, Voice Mail, Directory Dial and Conference from their mobile phones from within and outside office.

Mobile Extension Call Management
Following features are supported on Mobile as an extension to the PBX system.
  • Make Internal and Outgoing Calls
  • Receive Internal Calls and Incoming Calls of Trunk
  • DDI Routing (on T1E1PRI)
  • Return Call to Original Caller (RCOC)
  • Global Directory Dialing
  • Personal Directory Dialing
  • Raid
  • Call Transfer
  • Call Forward (Dual Ring also possible)
  • 15 Participants Conference
  • Priority
  • Forced Release
  • Barge-In
  • Interrupt Request
  • Do-Not-Disturb
  • DND Override
  • Call Pickup
  • Call Toggle
  • Call Hold
  • Paging
Featured List
Abbreviated Dialing (Global & Personal) Access Codes (Programmable)
Account Codes Account Codes (Forced)
Alarm-Multiple Alarms (Time, Daily, Future Date & Time, Remote)
Alarm-Snooze Allowed and Denied Lists
Alternate Number Dialing Analog Input Port (AIP)
Analog Output Port (AOP) Anonymous Call Rejection (SIP)
Auto Call Back (Busy, No Reply) Auto DISA
Auto Redial Auto-Attendant
Automated Control Applications Background Music (DKP and SLT)
Backup SMDR Backup-System Configuration
Backup-System Software Barge-In
Behind the PBX Applications Boss Ring
Call Accounting System (CAS) Interface Call Back on Mobile Port
Call Budget on Extensions Call Budget on Trunk
Call Chaining Call Cost Calculation
Call Cost Display Call Duration Control
Call Follow Me Call Forward (Busy, No Reply, Dual Ring and to External Number)
Call Park (General and Personal Orbit) Call Pick Up (Group and Selective)
Call Progress Tones (Programmable) Call Splitting
Call Taping Call Transfer (Screened, On Busy, While Ringing, Trunk to Trunk)